Our Returns Policy
We offer a simple No Quibble 30 Day Money Back Guarantee (Please See Exclusions Below)
If any item is not what you required then just notify us by email, phone or via social media (stating reason for return) within 30 days of receipt and we’ll advise you what to do next.
Please carefully check your goods on delivery. If items do unfortunately arrive damaged/faulty please let us know within 7 days. Then arrangements can be made to post them back to us.
We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.
Change of mind
Please inform us of your change of mind so we can give you returns information. If the goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange of goods. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid.
The costs of returning goods will be paid by you.
The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.
Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office or by your service provider. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned.
This postage cost is not reimbursed (unless item is damaged/faulty).
Always inform us prior to returning any goods.
When returning goods please provide the details as set out below and return to the address below.
• Your Order/invoice Number
• Your Name and Address
• Reason for return – (this helps us understand the issue quickly)
This returns policy does not affect your statutory rights.
Refunds will be made within 30 days of a refund being agreed. As we may use a third party the exact timing is a little out of our control. Please be assured we have no intention of making the process difficult or at all inconvenient.
Payments will only be a direct credit to the account you made the order payment from.
Address for all returns by prior arrangement
I See Collections
Briggs Priestley Building
2 Lord Street
Personalisation & Commissions
We take the utmost care in ensuring your order is as described and agreed with you our customer. Therefore, we are unable to offer refunds or returns for products that have been personalised to your requirements. It is essential you understand exactly what you are asking us to supply.
To be clear – There are no refunds for personalised items unless a mistake has been made by us.
As Goods are personalised please allow suitable time for the Goods to arrive. We advise a delivery date which is a guide. We will do our utmost to ensure our estimate is met. We hope you appreciate sometimes things happen that are outside of our control. Therefore, will keep you informed on progress.